Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, use our services, or contact us. This includes:

• Name, email address, and contact information
• Account credentials and authentication information
• Payment and billing information
• Company information and job title
• Profile information and preferences

1.2 Document Information

When you use our e-signature services, we collect and process:

• Documents you upload for signing
• Electronic signatures and related metadata
• Audit trail information including timestamps and IP addresses
• Communication related to document workflows

1.3 Technical Information

We automatically collect certain technical information when you use our services:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and feature interactions
• Performance and error logs
• Cookies and similar tracking technologies

2. How We Use Your Information

2.1 Service Provision

We use your information to provide, maintain, and improve our e-signature services:

• Processing and managing electronic signatures
• Facilitating document workflows and notifications
• Providing customer support and technical assistance
• Maintaining audit trails for legal compliance
• Ensuring platform security and preventing fraud

2.2 Communication

We may use your contact information to:

• Send service-related notifications and updates
• Provide customer support responses
• Share important security or policy changes
• Send marketing communications (with your consent)

2.3 Analytics and Improvement

We analyze usage data to improve our services and develop new features:

• Understanding user behavior and preferences
• Identifying and fixing technical issues
• Developing new features and improvements
• Conducting research and analytics

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting and infrastructure providers
• Payment processing services
• Email and communication services
• Analytics and monitoring tools
• Customer support platforms

3.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Compliance with legal obligations and court orders
• Protection of our rights, property, or safety
• Investigation of fraud or security incidents
• Enforcement of our terms of service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication options
• Regular security audits and penetration testing
• Secure data centers with physical access controls

4.2 Administrative Safeguards

• Role-based access controls for employee access
• Regular security training for staff
• Incident response procedures
• Data retention and disposal policies
• Vendor security assessments

5. Your Rights and Choices

5.1 Access and Control

You have the following rights regarding your personal information:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Restrict or object to certain processing activities

5.2 Communication Preferences

You can control how we communicate with you:

• Opt out of marketing communications
• Manage notification preferences
• Update contact information
• Choose communication channels

5.3 Cookies and Tracking

You can control cookies and tracking technologies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Document data: Retained according to your settings and legal requirements
• Audit trails: Retained for 7 years for legal compliance
• Usage data: Typically retained for 2 years for analytics
• Support communications: Retained for 3 years

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal or regulatory purposes.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for certain countries
• Certification schemes and codes of conduct
• Regular assessments of transfer mechanisms

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email for material changes
• Post a notice on our website
• Provide additional notice as required by law

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: