Privacy Policy

1. Introduction

UltraSign.net ("UltraSign," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our Service you agree to the practices described here.

2. Information We Collect

Account information: name, email address, password (hashed), and optional profile fields you provide.

Document data: the files you upload, signatures, recipient names and emails, and the metadata generated during a signing workflow (timestamps, IP addresses, audit events).

Usage data: pages visited, features used, device and browser information, and approximate geographic location derived from your IP address.

Communications: messages you send us, support tickets, and email correspondence.

3. How We Use Information

To provide, operate, secure, and improve the Service.

To authenticate you, process payments, prevent fraud, and enforce our Terms.

To communicate with you about the Service, including transactional and security notifications.

To comply with legal obligations and respond to lawful requests.

Marketing emails are only sent with your consent and can be opted out of at any time.

4. Legal Bases (GDPR)

If you are in the European Economic Area or the UK, we process your data on the bases of contract performance, our legitimate interests in operating and securing the Service, your consent for optional features, and compliance with our legal obligations.

5. Sharing & Disclosure

We do not sell your personal information.

We share information with service providers that help us run the platform (cloud hosting, payments, analytics, customer support), all bound by confidentiality and data-protection obligations.

We may disclose information when required by law, to enforce our agreements, or to protect the rights, safety, or property of UltraSign, our users, or the public.

If UltraSign is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

6. Security

We use TLS in transit, AES-256 encryption at rest, role-based access controls, and continuous monitoring to protect your data. No method of transmission or storage is 100% secure; we encourage you to use a strong, unique password and to keep your credentials confidential.

7. Data Retention

We retain your information for as long as your account is active and for a reasonable period afterwards to satisfy our legal, accounting, or reporting obligations. Documents are retained according to the retention policy of your plan. You may request earlier deletion subject to applicable laws.

8. Your Rights

Depending on where you live, you may have the right to access, correct, port, restrict, or delete your personal information, and to object to certain processing.

You can exercise these rights from your account settings or by contacting us at contact@ultrasign.net. We respond within the time required by applicable law.

9. International Transfers

We may transfer, store, and process your information in countries other than the one in which you reside. When we transfer personal data out of the EEA or UK, we use safeguards such as Standard Contractual Clauses.

10. Children

Our Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Cookies & Tracking

We use cookies and similar technologies to authenticate users, remember preferences, and measure performance. You can control cookies through your browser settings. Disabling cookies may impair the functionality of the Service.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service. The date at the top reflects the latest revision.

13. Contact

Questions about this Privacy Policy can be sent to contact@ultrasign.net or via our Contact page.